Contact Our Support Team
We understand that questions and concerns may arise while enjoying our gaming platform. Our dedicated support team operates across multiple channels to assist Canadian players with account issues, technical difficulties, responsible gambling resources, and general inquiries. We are committed to providing prompt, professional assistance in compliance with Canadian gaming regulations and player protection standards. Last updated: January 16, 2026.
Communication Channels
Reach us through your preferred method of contact. Our multilingual team responds to all inquiries with priority given to account security and responsible gaming concerns. Each channel is monitored during business hours to ensure timely resolution of your needs.
- Live online chat available on our platform dashboard
- Email support at [email protected] for detailed documentation
- Telephone assistance at 1-866-PLAY-NOW (1-866-752-9669)
- Secure ticket system for tracking ongoing cases
Support Categories and Response Times
Different departments handle specialized requests. Account verification and responsible gambling inquiries receive immediate attention within two hours. General questions typically receive responses within 24 business hours. Technical issues are escalated to our engineering team for priority resolution.
- Account and verification matters
- Payment and withdrawal processing
- Game-related technical issues
- Responsible gambling and self-exclusion options
- Bonus terms and promotion questions